Return & Exchange

Thank you for shopping at vonitata.com. Our online shop provides unique fashion product from our independent designers back by high quality material and reliable production.Our members of QA team inspect each product before packaging to ensure the maximum customers satisfaction.

If you are not entirely satisfied with your purchase, It can be exchanged and refunded under specific conditions. More infomation contact email vonitata01@gmail.com). Simply follow the instructions, and submit a request for return/exchange in your order page and we will try our best to meet your request.

For return address, please contact customer service vonitata01@gmail.com

 

Easy Exchanges:

Need a different size, color or pattern? Have a hassle-free exchange as long as it is in stock.

Fast Refund:

Send the returned purchase in its original packaging with original label back to our return center. We will issue a refund to your original payment method within a week.

Returns &Exchanges Policy

  • Purchase (except swimwear and final sale) can be returned or exchanged within 30 days from the delivered date.
  • Items must be unused, undamaged and in original packaging with all the original labels ,ensure that all articles in the package are intact ! If not, the buyer is responsible for all incurred fees and no refund will be issued.
  • Items that do not meet these criteria will not be considered for return.
  • Customers will only be charged once at most for shipping costs (this includes returns);
  • No restocking fee to be charged to the consumers for the return of a product.

Purchase Not Eligible for Return

-Final sale item(s) is not eligible for return or exchange.

-You must email us a picture showing the problem/defect after submitting the return/exchange request online.

Order Cancellation

Your order will be fully refunded if it’s cancelled within 24 hours of purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. For orders cancelled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied. We will NOT accept order cancellation request if the order shave already been shipped.

Contact us

If you have further questions / issues, please don’t hesitate to contact us at vonitata01@gmail.com or chat with us online.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

No restocking fee to be charged to the consumers for the return of a product.